Airport Ground Staff is a professional responsible for taking care of air passenger once their plane is grounded on the Airport. He is to take care of every little work on the airport right from taking care of the luggage from luggage carrier to cargo. Airport Ground Staff is also Involved In the management of the airport, its security and maintenance.

Once the plane is landed on the ground the responsibility of the passenger’s convenience and safety is wholly that of Airport Ground Staff. These professionals provide various kind of service to air traffic.

Since Lakhs of domestic and foreign passengers use the facilities of the airport daily and air traffic is increased in leap and bound in last few years. the Airport Ground Staff abilities to handle such a huge traffic demands a lot of efforts from them. To ensure smooth functioning of all the facilities Airport Ground Staff needs to be diligent and properly trained.

Airport Ground Staff Eligibility

Eligibility Conditions

To become Airport Ground Staff the minimum qualification required Is +2 any stream followed

by Diploma or PG Diploma course in the related field.

Age Limits

To become an Airport Ground Staff the aspiring candidate must be between the age group of 18 years to 30 years.

Airport Ground Staff Required Skills

• Airport Ground Staff must have the ability to handle the situation in every condition along with diplomatic Abilities, the flexibility of attitude, great communication, and organizing skills which are the most essential qualities needed for Airport Ground Staff as they spend much of their time in interacting with air passengers.

• Knowledge of more than one domestic and foreign languages can prove an added asset for an Airport Ground Staff as he has to meet people from different regions knowing different Languages.

• Airport Ground Staff must possess a calm and friendly personality, ability to handle people and their belonging to pressure conditions.

• Above all Airport Ground Staff must possess good health, energy. and stamina for working long and irregular hours as they are responsible for every little work of the passenger once they are landed.


Front Office

  • Doctor on Call / Procedure for Sick Guest.
  • Allocating Guest Room, Upgrade and Downgrade.
  • Bill to company or Direct billing.
  • FO Assistant / Executive – Taking over a shift.
  • Foreign Currency Exchange.
  • Guest Registration and Check in Process.
  • Handling Disabled Guest Check-in and Check-out.

  • Handling Express Check Out.
  • Handling Group Check-in.
  • Handling Groups – Pre-arrival.
  • Handling guest rebates or allowances.
  • Hotel Medical emergency / Procedure for Medical Emergencies.
  • How to check guest car before pick-up.
  • How to conduct Briefing.

  • How to conduct Operation Audit.
  • How to Control Guest room keys.
  • How to Cut Key Cards.
  • How to handle cash advance.
  • How to Handle Wake up Calls.
  • How to walk a guest to another hotel.
  • On Queue or Wait Procedure.

  • Preparation before beginning the shift.
  • Prepare Welcome KIT for Arrivals.
  • Room move procedure.
  • Settlement of guest account at Checkout.
  • Staff Grooming And Hygiene.
  • Telephone Etiquette in hotels.
  • Vouchers and Gift Certificates.

Concierge / Bell Desk

  • Booking Requests and Procedure
  • Departure Baggage Pickup Request
  • Directing / Escorting Guest to Room
  • Etiquette and Manners
  • Flower / Bouquet Request

  • Guest luggage handling procedure
  • How to Handle Baggage For Group Departure?
  • How to Handle Restaurant Table Reservation Request?
  • How to Tag Guest Luggage?
  • Left Luggage Handover Procedure

  • Lost Luggage
  • Paging Guest For Delivering Messages
  • Preparation of Shift – Shift Handover
  • Taking Messages / Parcels / Courier and Delivering to Room
  • Valet Parking

Concierge / Travel Desk & Reservations

Concierge / Travel Desk

  • Airport Baggage Lost & Found Service
  • Airport Pickup Service
  • Car or Limousine Transfer for Arriving Guests
  • Car or Limousine Transfer for Departure Guests
  • Flight Reconfirmation Procedure
  • Flight Ticket Booking Procedure
  • Taxi Booking
  • Tour Arrangement


  • Amending or Modifying Reservations.
  • Handling Booking inquiry for Sold Out dates.
  • How to handle reservation inquiry.
  • How to turn away reservation in hotels.
  • How to Wait list Reservation in Hotels.
  • Processing Cancellation Requests.
  • Releasing Tentative and Non-Guaranteed Bookings.

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